:root{--bg:#f6f7f9;--panel:#fff;--text:#171a1f;--muted:#69707d;--line:#e4e7ec;--nav:#111827;--accent:#2563eb;--danger:#dc2626;--warn:#d97706;--ok:#059669}*{box-sizing:border-box}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;background:var(--bg);color:var(--text)}a{text-decoration:none;color:inherit}.app{display:grid;grid-template-columns:245px 1fr;min-height:100vh}.side{background:var(--nav);color:#fff;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.brand{padding:22px 20px;border-bottom:1px solid #273244;font-weight:800;letter-spacing:.2px}.brand small{display:block;font-weight:500;color:#94a3b8;margin-top:3px}.nav{padding:12px}.nav a{display:flex;gap:10px;align-items:center;color:#aeb7c6;padding:10px 12px;border-radius:8px;margin:2px 0;font-size:14px}.nav a:hover,.nav a.active{background:#263246;color:#fff}.side-foot{margin-top:auto;padding:16px;border-top:1px solid #273244;color:#aeb7c6;font-size:13px}.main{min-width:0}.top{height:64px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 28px;position:sticky;top:0;z-index:10}.content{padding:28px;max-width:1500px;margin:auto}.title-row{display:flex;justify-content:space-between;align-items:center;gap:18px;margin-bottom:20px}h1{font-size:25px;margin:0}h2{font-size:18px}.muted{color:var(--muted)}.cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px}.card,.panel{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:18px;box-shadow:0 1px 2px rgba(0,0,0,.02)}.stat{font-size:29px;font-weight:750;margin-top:7px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:16px}.btn{display:inline-flex;align-items:center;justify-content:center;background:var(--accent);color:#fff;border:0;border-radius:8px;padding:9px 13px;font-weight:650;cursor:pointer;font-size:14px}.btn.secondary{background:#fff;color:var(--text);border:1px solid var(--line)}.btn.danger{background:var(--danger)}table{width:100%;border-collapse:collapse;background:#fff}th,td{text-align:left;padding:11px 12px;border-bottom:1px solid var(--line);font-size:13px}th{color:#687082;font-size:12px;text-transform:uppercase;letter-spacing:.03em}.badge{display:inline-block;border-radius:999px;padding:4px 8px;background:#eef2ff;color:#3730a3;font-size:11px;font-weight:700}.badge.open{background:#dbeafe;color:#1d4ed8}.badge.in_progress{background:#fef3c7;color:#92400e}.badge.resolved,.badge.collected,.badge.dispatched{background:#d1fae5;color:#065f46}.badge.critical{background:#fee2e2;color:#991b1b}.badge.high{background:#ffedd5;color:#9a3412}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px}.field{display:flex;flex-direction:column;gap:6px}.field.full{grid-column:1/-1}label{font-size:12px;font-weight:700;color:#525866}input,select,textarea{width:100%;border:1px solid #d8dde5;border-radius:8px;padding:10px 11px;background:#fff;font:inherit}textarea{min-height:105px;resize:vertical}.actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.notice{padding:11px 13px;border-radius:8px;margin-bottom:16px;background:#dcfce7;color:#166534}.notice.error{background:#fee2e2;color:#991b1b}.login{min-height:100vh;display:grid;place-items:center;background:#f3f4f6}.login-box{width:min(420px,92vw);background:#fff;padding:28px;border:1px solid var(--line);border-radius:14px}.login-box h1{margin-bottom:4px}.empty{padding:30px;text-align:center;color:var(--muted)}@media(max-width:900px){.app{grid-template-columns:1fr}.side{position:static;height:auto}.nav{display:flex;overflow:auto}.nav a{white-space:nowrap}.side-foot{display:none}.cards{grid-template-columns:1fr 1fr}.grid2{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.field.full{grid-column:auto}}@media(max-width:560px){.cards{grid-template-columns:1fr}.content{padding:18px}.top{padding:0 18px}}
.settings-tabs{display:flex;gap:6px;margin:-4px 0 16px;border-bottom:1px solid var(--line)}.settings-tabs a{padding:10px 14px;color:var(--muted);font-weight:700;font-size:14px;border-bottom:2px solid transparent}.settings-tabs a.active{color:var(--accent);border-color:var(--accent)}.grid-settings{display:grid;grid-template-columns:minmax(340px,.8fr) minmax(600px,1.5fr);gap:16px}.checkbox-row{display:flex;flex-direction:column;gap:9px;margin-top:15px}.checkbox-row label{font-size:13px}.checkbox-row input{width:auto;margin-right:8px}.agent-cell{display:flex;align-items:center;gap:10px}.avatar{width:38px;height:38px;border-radius:50%;background:#e8edf5;display:grid;place-items:center;overflow:hidden;font-size:12px;font-weight:800;color:#4b5563;flex:0 0 auto}.avatar img,.agent-photo-large img{width:100%;height:100%;object-fit:cover}.agent-photo-large{width:86px;height:86px;border-radius:50%;overflow:hidden;background:#eef2f7;margin-bottom:15px}.table-wrap{overflow:auto}@media(max-width:1100px){.grid-settings{grid-template-columns:1fr}}